Claims

If you have experienced an irregularity, please let us know and we will do our best to get back to you with an answer or solution as soon as possible.

You may submit a claim only for Air SERBIA operated flight. Please note that we can only process requests written in Serbian or English.

Submit a claim

Complaint

Flight information

Flight date

From

Airline

Flight number

Complaint

Choose category

Complaint

Your info

How you apply?

As a person As company

For who you apply?

Myself Adults A minor

Contact email

Repeat email

Passenger information

Title

Name

Surname

Frequent flyer number (12 numbers)

Address

Country

City

Zip/Postalcode

Street and house no.

Apartment, entrance, building *

Additional address info

Your documentation

Additional information

Bank account

Please provide your bank details in case your complaint leads to a refund, and attach the relevant receipts or invoices. We are committed to keeping bank details safe

Country of the account holder

Your documentation

I accept therms and conditions

I also declare that I voluntarily provide my personal data to the Company, that I am aware of the purpose of data collection and the manner in which the Company will use this data, and that I am aware of the Air SERBIA Privacy Statement.

I confirm that the given data is accurate and reliable and I accept that Air SERBIA:

- may ask for additional statements or documentation to establish the validity of my claim

- reserves the right to initiate appropriate proceedings against me if I submit an unfounded, fraudulent claim.

This document is valid without the signature of the claimant. The person submitting this complaint confirms that s/he is authorized and relevant to submit the complaint.

Complaint filled

Your complaint will be taken into consideration by our staff and we will get back to you soon.

We are sorry for the incovinience and we’ll do our best so this doesn’t happen again.

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Claims

Flight information

Choose category

Your info

Your documentation

Bank account

Account holder information

Your documentation

Complaint filled

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Claims

Flight information

Choose category

Your info

Your documentation

Bank account

Account holder information

Your documentation

Complaint filled

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