NDC
NDC direct channel product consists of web-based NDC Travel Agency Portal (TAP) or an API connection to the existing agency UI.
In the first phase of the project only NDC TAP is available.
For NDC TAP - English, for the API connection – depending on the agency UI.
Yes.
No.
No.
No.
Payment is processed within the platform via hosted payment page.
Currently, a credit card form of payment is supported.
No.
Not at the moment. Future development will include an ancillary sale process in the NDC channel.
Yes. If the agency uses the email entry, passengers will receive a standard Air Serbia document issuance email.
Yes.
Yes, if done within the same calendar day.
Currently, the only ticket refund process is supported. Future development will include an exchange process.
No.
Air Serbia schedule change tool will trigger email notifications to all passengers with correctly input contact details in the PNR, same as today.
No.
Yes, via Air Serbia official website or mobile application.