Air Serbia introduces kiosks for check in and baggage drop-off

In cooperation with the Belgrade Nikola Tesla Airport and technological partners SITA and IER, Air Serbia has implemented new self-service check-in kiosks and automated baggage drop-off stations. This innovation represents significant progress in passenger experience and efficiency of the check-in process at the Belgrade airport.

“The new self-service check-in kiosks and baggage drop-off stations will further reduce waiting times and enable higher flexibility during travel. This step is part of a wider digital transformation of Air Serbia, which entails modernization of services and improvement of all points of contact with passengers, on land and in the air, with the aim of providing a fast, simple, and pleasant travel experience,” said Uroš Bijelić, Head of PSS and Distribution at Air Serbia.

Air Serbia passengers now have 10 modern kiosks for quick and simple check-ins at their disposal, including travel document validation. After checking-in, passengers with checked baggage can drop it off independently at one of the 10 automated stations, in a few simple steps.

The stations are located adjacent to the Premium counter at the Belgrade Airport and are intended exclusively for Air Serbia passengers.

You can learn more about the Serbian national carrier’s activities at Air Serbia media centre.