Flight Pass

Flight Pass is the package of prepaid flights to use for travel to selected destinations, at all times of the year, at fares chosen at the time of purchase, subject to availability of seats on board.

Flight Pass product in partnership with Optiontown enables you to travel on a flight as long there are spaces still available, subject to the Flight Pass terms and conditions.

Flight Pass price includes the fare, taxes and fees, for all the tickets issued.

The tickets issued include transport on flights operated directly by Air Serbia in the selected travel class (Economy or Business) and applicable services, including:

• Baggage allowance:

  As per Air Serbia rules, based on the Brand you have selected within Flight Pass product. All items are subject to the Air Serbia baggage size restrictions.

• Seat selection:

  Seat selection is permitted during the check-in phase, based on the Brand selected at the time of Flight Pass purchase.

• Ancillaries:

  Ancillaries and services applicable are dependent on the Brand selected during Flight Pass purchase.

No, Unaccompanied Minor procedure is not applicable to Flight booked via Flight Pass

Yes, Etihad Guest Miles will be earned as per rules for each Branded Fare Air Serbia is offering.

No, Flight Pass cannot be purchased using Etihad Guest Programme miles.

To purchase the Flight Pass, visit www.airserbia.com and go to the dedicated "Flight Pass" page, or visit www.optiontown.com Air Serbia dedicated page.

Yes, you can use Flight Pass to purchase single flight or connecting flight tickets for flights directly operated by Air Serbia.

No, Flight Pass is not transferable, but you can select the number of passengers which are allowed to use your Flight Pass, and provide their names during the purchase of Flight Pass.

No, flights not operated directly by Air Serbia are not included in the offer.

It is possible to share your Flight Pass with a number of people. Limit on how many people can use your Flight Pass depends on how many flights you have selected. The fewer passengers selected when you purchase Flight Pass, the less it will cost. The name of the first passenger must be added when you purchase the Flight Pass and the other names must be entered in the system within the time frame provided for by the type of Flight Pass purchased. When a name has been added in the system, it cannot be deleted or changed for another one. Each passenger can travel alone or with one or more passengers for each flight. Passengers traveling alone must be adults. Once the Flight Pass has been purchased, the number of passengers cannot be increased. Children under 12 years old can be added as passenger to the Flight Pass, however they cannot travel alone because the "Unaccompanied Minors" procedure is not permitted for Flight Pass.

To add passenger names to Flight Pass after the first name, log in to your account at www.optiontown.com Air Serbia dedicated page and select "Manage my Pass" section, "Add Passengers", select the Flight Pass purchased, enter the name of each passenger and confirm.

There is no minimum number of flights that each passenger must use.

No, Flight Pass may not be used by children under 12 years old traveling unaccompanied, without an adult. The "Unaccompanied Minors" procedure is not permitted for Flight Pass.

Yes, an invoice can be requested within 7 days of the date of Flight Pass purchase by contacting Optiontown via customercare@optiontown.com

To redeem your Flight Pass and issue a ticket, visit www.airserbia.com go to the dedicated "Flight Pass" page and select "Redeem Your Flight Pass". When redirected to the platform, log into the platform with your "Username" and "Password", select "Book Flight", select the Flight Pass purchased, select the flight, date and departure time, select the passenger to receive the ticket, confirm and then issue the ticket. You can search for and book Air Serbia flights based on parameters selected in the Flight Pass.

Once the ticket is issued, the flight date and time can be changed before departure of the flight, subject to exchange rules of purchased Flight Pass. Change of ticket must be done via www.optiontown.com platform, by logging on to your account. For refund, subject to refund rules of purchased Flight Pass, you must contact Optiontown personnel directly via email customercare@optiontown.com

No, tickets cannot be issued after the expiration of the "Travel period".

Unused Flight Pass credits will not be refunded.

With these parameters, you can issue tickets until May 31. Beyond this date, you can no longer use the tickets. The tickets issued must be used by no later than June 30.

To change the ticket date or time, visit www.airserbia.com, go to the dedicated "Flight Pass" section and select "Redeem Your Flight Pass". When redirected to the platform, log into the platform with your "Username" and "Password", go to the "Manage My Booking" section, "Change Flight", select the Flight Pass purchased, the booking you want to change and then select the new flight date and time. Issue the ticket, with payment of appropriate fees and/or taxes.

You can pay for the Flight Pass with different forms of payment our partner Optiontown offers via their platform. These form of payments include debit/credit cards, as well.

NOTE: Optiontown is the merchant processing your payments, Air Serbia does not participate in that process in any way.

Yes, all forms of payment our partner Optiontown offers will be acceptable, subject to their Terms of Use.

For more information on Flight Pass you can contact Optiontown via dedicated page at their web site www.optiontown.com. Optiontown Contact Center is available 24/7, 365 days a year. Telephone:
^*UK: +44 (0) 20 3318 3548
Email: customercare@optiontown.com.
Only in English.
^*costs may vary depending on the country you are calling from and using a landside or a mobile phone line.