Canadian Air Passenger Protection Regulations

Canadian Air Passenger Protection Regulations

If you are denied boarding, your flight is cancelled or delayed for at least two hours or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Canadian Air Passenger Protection Regulations.

For more information about your passenger rights, please contact your air carrier or visit the Canadian Transportation Agency’s website. This regulation applies to flights to, from and within Canada.

Full terms and conditions of carriage applicable to our air services to and from Canada. (PDF)

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